1. Do you offer free shipping?Yes, we offer free shipping on all orders above ₹699. For orders below ₹699, a ₹99 shipping fee applies.2. How can I track my order?Once your order is shipped, you will receive a tracking link via email and SMS to follow your package in real time.3. How long will it take to receive my order?Orders are usually delivered within 4–7 business days, depending on your location.4. What payment methods do you accept?We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) on select pin codes.5. Are your products handmade?Yes! Our jewelry is handcrafted by skilled artisans using traditional techniques, making each piece unique.6. Do you accept returns or exchanges?Yes, we offer a 7-day return/exchange policy on unused items in original packaging. (Excluding earrings for hygiene reasons).7. How do I care for my jewelry?Keep your jewelry in a dry place, avoid perfumes/chemicals, and store it in a soft pouch to maintain its shine.8. Do you ship internationally?Currently, we ship only within India, but we are working on adding international delivery soon.9. Can I get customized jewelry?Yes, we accept custom orders for bulk or special occasions. Contact us via WhatsApp or email for details.10. How do I contact customer support?You can reach us at Kalavaathiindia@gmail.com or Whatsapp us at 9883964800. Our support team is available Monday–Friday, 11 AM – 8 PM.
1. Do you offer free shipping?Yes, we offer free shipping on all orders above ₹699. For orders below ₹699, a ₹99 shipping fee applies.2. How can I track my order?Once your order is shipped, you will receive a tracking link via email and SMS to follow your package in real time.3. How long will it take to receive my order?Orders are usually delivered within 4–7 business days, depending on your location.4. What payment methods do you accept?We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) on select pin codes.5. Are your products handmade?Yes! Our jewelry is handcrafted by skilled artisans using traditional techniques, making each piece unique.6. Do you accept returns or exchanges?Yes, we offer a 7-day return/exchange policy on unused items in original packaging. (Excluding earrings for hygiene reasons).7. How do I care for my jewelry?Keep your jewelry in a dry place, avoid perfumes/chemicals, and store it in a soft pouch to maintain its shine.8. Do you ship internationally?Currently, we ship only within India, but we are working on adding international delivery soon.9. Can I get customized jewelry?Yes, we accept custom orders for bulk or special occasions. Contact us via WhatsApp or email for details.10. How do I contact customer support?You can reach us at Kalavaathiindia@gmail.com or Whatsapp us at 9883964800. Our support team is available Monday–Friday, 11 AM – 8 PM.
